Frequently asked questions about Luna and PM Lab

Question 1

What is PM Lab?

Accepted Answer

PM Lab is the creator of Luna, an AI-supported perimenopause symptom tracking app. You can speak or type what you are feeling, and Luna helps organize those details into symptom trends, patterns, and summaries.

Question 2

Who is PM Lab for?

Accepted Answer

Whether you are in early perimenopause, post-menopause, or unsure of your hormonal stage, Luna can help anyone who wants a clearer way to track those random symptoms, cycle changes, sleep issues, mood changes, energy shifts, and other health experiences. You must be at least 21 years old to use PM Lab.

Question 3

Is PM Lab medical advice?

Accepted Answer

No. PM Lab is for personal tracking and general information only. It is not medical advice, diagnosis, treatment, or a replacement for a licensed healthcare professional.

Question 4

Can PM Lab diagnose perimenopause?

Accepted Answer

No. PM Lab can help you organize symptoms and notice patterns, but it does not diagnose perimenopause or any medical condition. A qualified healthcare professional should make medical assessments and treatment decisions.

Question 5

What makes this different from a regular symptom tracker?

Accepted Answer

PM Lab created Luna, an AI-companion that lets you describe your experience in plain language instead of forcing everything into rigid checkboxes. This helps you connect what happened, when it happened, and what kept repeating, so your symptoms are easier to understand and discuss with your healthcare team.

Question 6

How is Luna different from period and cycle tracking apps like Flo, Clue, NaturalCycles or Stardust?

Accepted Answer

These other apps are designed to help you track and understand your menstrual cycle and related health experiences. Luna looks at a wider story: how your health is changing over time. You can simply tell Luna what has been going on, by voice or text. She organizes the details across symptoms, sleep, mood, focus, energy, pain, digestion, cycle changes, treatments and health history, then helps you see what keeps happening together and what has changed. Your cycle can be an important part of that picture. Luna does not make it the whole picture.

Question 7

How is Luna different from keeping notes in my phone?

Accepted Answer

A notes app keeps what you wrote, but you still have to reread months of entries and work out what connects. Luna organizes what you share into symptom trends over time, shows you which areas keep coming up, and turns it into an automated two-page report in clinical language that you can bring to an appointment.

Question 8

Why do women choose Luna?

Accepted Answer

Most often because their symptoms seem unrelated and they want to know whether there is a pattern, or because they struggle to explain months of change in a short appointment and want to walk in prepared. Others come because checkbox-style tracking never captured what they were actually experiencing, or because they want their health data kept private — encrypted, stored in Canada, never sold and never automatically shared.

Question 9

Should I use Luna if I am not sure I am in perimenopause?

Accepted Answer

Yes. You do not need to know your hormonal stage to start, and Luna does not require you to label what you are experiencing. Tracking what is changing is often what makes the picture clearer — for you and for the practitioner you talk to. Luna does not diagnose perimenopause; only a qualified healthcare professional can do that.

Question 10

How do I track symptoms?

Accepted Answer

You can record an update by chatting with Luna, a friend who just gets it. You can speak or type as you wish, and Luna organizes the information for you. You'll see your tracked symptoms, a summary of what they all mean, and even be able to download a technical report your doctor will find useful.

Question 11

Can I choose to speak or type?

Accepted Answer

Yes. You can speak when that feels easier, or type when you prefer more control or privacy in the moment. Voice-based tracking requires a stable internet connection with no background noises and a good quality mic, so sometimes typing can become a helpful alternative.

Question 12

What kinds of symptoms can I record?

Accepted Answer

You can record symptoms and health experiences such as hot flashes, sleep changes, mood shifts, brain fog, pain, cycle changes, energy changes, lifestyle notes, medications, treatments, or anything else you think may matter.

Question 13

Do I need to track every day?

Accepted Answer

No. You do not need a perfect daily record for PM Lab to be useful. More consistent tracking may make patterns easier to see, but you can still add updates when something noticeable happens.

Question 14

Can I edit or add details later?

Accepted Answer

Use the available in-app tools to add or correct information where the app allows it. If you need help with something you cannot change yourself, contact support at support@perimenopauselab.com.

Question 15

What does PM Lab do with my entries?

Accepted Answer

PM Lab is designed to offer frictionless symptom tracking so you just speak freely about what's going on and the AI will organize your symptoms into charts that track changes over time, generate summaries to clarify what those symptoms mean and what patterns can be revealed, and provides a summary report in medical terminology for your physician. The goal is to help you see patterns more clearly and prepare for better conversations with your practitioner.

Question 16

What are symptom trends?

Accepted Answer

Symptom trends are patterns in what you report over time. For example, PM Lab may help show whether certain symptoms keep appearing around sleep changes, cycle changes, stress, energy dips, or other repeated experiences.

Question 17

What is a clinical summary?

Accepted Answer

A clinical summary is a concise overview of your symptoms and patterns in medical language so that your healthcare practitioner has a clear summary of your lived experience. This makes your next appointment more efficient and effective, leaving you feeling heard and understood. It is meant to support a healthcare conversation, not replace one.

Question 18

Can I bring my PM Lab summary to a practitioner?

Accepted Answer

Yes, it's designed for them! PM Lab helps you walk into an appointment with clearer context instead of scattered notes. Your practitioner will still use their own clinical judgment, but the clinical summary helps them get to effective care faster, with less guessing.

Question 19

What if the AI summary gets something wrong?

Accepted Answer

AI-generated summaries can be incomplete or inaccurate and are highly dependent on the quality of the data provided by you. Review your summaries before relying on them, and correct important details where the app allows it or raise them directly with your practitioner. Do not rely only on PM Lab for health decisions, especially decisions about medication, treatment, or urgent symptoms.

Question 20

Are my voice recordings stored?

Accepted Answer

Voice recordings are not kept, but transcripts and the extracted data from those transcripts are used to create the symptom summaries, insights and reports you're getting in the app.

Question 21

Does PM Lab sell my data?

Accepted Answer

Never. PM Lab does not sell your personal information, health information, recordings, transcripts, or symptom data to third parties or to anyone.

Question 22

Is my data private?

Accepted Answer

Yes. Your data is encrypted, your health data is stored in Canada, and PM Lab is PIPEDA compliant and aligned with HIPAA and GDPR privacy principles. Your information is never sold and never automatically shared — not even with your doctor. You decide what leaves your account, and you can export or delete your data at any time.

Question 23

What if voice recording does not work?

Accepted Answer

Check that your browser or device has permission to use your microphone. In some browsers, denying access once means having to go into the settings to find the right permissions. If recording still does not work, try refreshing the app, switching browsers, or typing your entry instead.

Question 24

What if the app is slow or not loading?

Accepted Answer

Try refreshing the page, checking your internet connection, or closing and reopening the app. If the problem continues, contact support with what happened, what device or browser you used, and when the issue occurred. Getting feedback helps us improve the app's function and make it easier for you to use.

Question 25

Which devices or browsers work best?

Accepted Answer

For Apple devices, Safari and Chrome work best. For Android devices, we recommend Chrome.

Question 26

Who can I contact for technical support?

Accepted Answer

Email support@perimenopauselab.com for technical support. Include a short description of the issue, the device or browser you were using, and any error message you saw.

Frequently asked questions

About PM Lab

How Luna Compares

Using the App

Insights and Summaries

Privacy and Data

Technical Problems

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